Principles of communication in adult social care settings Essay

Assignment overviewIn this assignment, you will complete tasks to demonstrate your spangledge of the importance of hard-hitting communication in heavy(p) friendly business concern settings, and ways to overcome barriers to meet various(prenominal) considers, wishes and preferences in communication. You will also address the principles and practices relating to confidentiality. projectionsThere ar cardinal tasks to this assignment.A Short answer questionsB Case studyThis is a summary of the evidence required for the unit.Task Evidence Learning step upcomes coverA Short answer questions 1.1, 1.2, 2.1, 2.2, 2.3, 2.4,3.1, 3.2, 3.3, 3.4, 3.5B Case study 4.1, 4.2, 4.3, 4.4Task B Case studyYou are a well-disposed care worker and a service user, Hannah, spots you that she is unhappy taking her new medical specialty as she thinks she does not need it and so she is throwing it away. You know from her care purpose that Hannah does need to take the medication regularly and gets con fused. Hannah begs you to keep this confidential and not tell bothone especially her daughter, who she sets regularly, as her daughter will be very(prenominal) angry.Bi How would you explain the term confidentiality to Hannah? labelConfidentiality means that what ever you tell me will be kept in the strictest security however it whitethorn need to be told to a select few people to experience your safety and that of the people around you. It would not be told to anyone that does not need to know.Bii Identify the range of people who may need to know close to(predicate) Hannahs situation, and describe any tensions that may occur if the learning is shared. attachThe people that would need to be informed of the service users condition could entangle television channel manager, regular carers, doctors, social worker and family members but only if germane(predicate) permission is granted by service user or law. This may cause tension in the family if they feel it is there right to know what is going on with the service user even when there is no consent from service user or legally.Biii Describe ways to substantiate confidentiality in twenty-four hour period to day communication.Read moreDescribe Strategies That batch Be Used to Clarify MisunderstandingstagEnsure you only smatter about the service user when it is required with the correct people and that it is indispensable that if communication is need to do it somewhere discrete and a level that is appropriate.Biv Explain when and how a social care worker should get advice about confidentiality.MarksA care worker groundwork seek advice from their line manager, overall manager within their organisation if they feel a bruise can or has occured. Or a carer can go to Citizens Advice Bureau, administration websites or CQC if they feel they cant get the correct advice from the component part and it has not been resolved .Assignment 301 Principles of communication in adult social care settings Questio n BookletTask A Question and AnswersAi Identify four-spot different reasons why people communicate.MarksThe four reasons why someone may want to communicate could be to express wants and needs, maintain similitudeships, feel part of society and ensure a subject area level of well-being.Aii Explain how effective communication can affect relationships in an adult social care setting betweena) Colleagues and former(a) sea captains Marks b) Individuals using the service and their carersMarksEffective communication is essential to maintaining the part of life that a care user requires to enable them to stay at home and be safe. If there is any need to talk to other members of the care team it should be done in a professional and timely manner. If this isnt adhered to clients well-being can be impacted on Effective communication between service user and carer is a day to day issue that has to be effective. If communication is not maintained a service user may lose trust and confiden ce leading(a) into a break down in the relationship. Thus leading to a detrimental impact on the client. Also is good communication is not followed mistakes could occur.Aiii Using the table below, identify trinity ways of finding out the communication and address needs of an mortal. For each method acting, describe how effective it is at establishing the needs of the individual.MarksMethodHow effective is this method?_____________________________ _____________________________________________1. Talk to the individual involved to see what they need and require, this is a pretty efficient method as long as the individual has their full mentalcapacity._____________________________ _____________________________________________2. intermediate with the family or NOK to establish the requirements, this is useful if the individual has any form of dementia, muddiness or presents very well when denying when care is needed._____________________________ ____________________________________ __________3. Put it down in writing so that all people involved can see it, follow it and discuss. If everone is following the same instructions its easier to follow____________________________ _______________________________________________Aiv Describe three factors to consider when promoting effective communication.MarksThree impacting factors could be the appropriate spoken language used, the volume, pitch, tone of voice and the body language used whilst trying to communicate.Av Describe three verbal and three non verbal communication methods and styles that a social care worker may use in an adult care setting.MarksVerbalNon verbal_____________________________ _____________________________________________1.volumeeye refer_____________________________ _____________________________________________2.pitchpositioning to client_____________________________ ______________________________________________3language used persuasiveness____________________________ _______________________ ________________________Avi Explain why it is important to respond to an individuals reactions during communication.MarksTo show the person that you are involved with the conversation, show them that what they are reflexion is important, interact and to make sure you actually take in what they are saying and not just hearing themAvii Explain how an individuals setting can influence their communication methods.MarksA persons background can lead to a few differences but one of these can be the type of language used, e.g. colloquial slang or fellaAviii Identify three examples of barriers to communication and explain how you could overcome each barrier. obstructionHow it can be overcome_____________________________ _____________________________________________1.DeafnessYou could use a communication bestride to convey the conversation or use basic sign language to get the meaning across._____________________________ _____________________________________________2.BlindnessEnsure you ar e describing what you are going to do, in the lead and during the interaction so they are aware of what your doing and where you are in relation to the service user._____________________________ ______________________________________________3.DementiaSlow your speech, clearly talk and use more primary language but do this without talking down and being patronising.____________________________ _______________________________________________genus Aix Describe two strategies that you could use to clarify misunderstandings.MarksApologise for any misunderstandings and you could either reiterate any instructions given and ensure pellucidity or write it down to ensure all is clearly shown.Ax A social care worker wants to enable more effective communication with individuals using the service. Explain how they could access extra support or services that may be helpful.MarksThey could talk to a social worker, doctor or community liaison to find anyinformation out on any service they think maybe compatible with the service user